Refunds and Exchanges Rae Ann takes great pride in her craftsmanship and wants you to be over joyed with your new creation! But if you are not, you may return an item in its original, unworn condition within 15 days of receiving the merchandise for a REFUND or EXCHANGE. Please note that original shipping charges are non-refundable. Returns require an email notification from you to Rae Ann in order to receive shipping instructions for your package. All returns must be safely packaged and include a copy of the original packing slip. After a return has been received, please allow 5-10 business days to process your request.
Guarantee and Repairs
Rae Ann hopes you will never need one of her creations repaired but is here to help when you do. Jewelry sold from this website will be repaired at no charge within six months from purchase. If a repair is needed after six months, there is minimal charge based on the type of repair needed. Additional charges will apply when beads, stones and/or metals are necessary to complete the repair. Charges will be emailed to you and approved by you prior to the repair. Shipping charges are the responsibility of the buyer.
As Rae Ann creates one-of-a-kind pieces, she may no longer have the exact beads available to replicate your jewelry to it's original design. Every attempt will be made to do so, but it may be necessary to use similar components but still keep within the original design of your piece. You will be notified by email prior to the repair should this be the case.
Jewelry Storing and Cleaning
Rae Ann suggests storing your creations in a jewelry box away for the air and light. This is to help prevent tarnishing of the metals. Always use a jewelers cloth to wipe your jewelry if necessary. Do not clean pearls or gemstones in liquid or expose to chemicals. It is always best to store necklaces flat, not hanging.
Custom orders are always welcomed. Call or email Rae Ann with aCustom Order Request.A minimal deposit may be required depending on the request with balance due on completion.
Wholesale inquires are welcomed if you are a Retail Store, Boutique, Museum Shop or Gallery. Contact Rae Ann to discuss wholesale terms.
If you can't decide on which beautiful piece to give, Rae Ann Creations Gift Certificates are available. Call or email Rae Ann with your request and a Gift Certificate will be wrapped and shipped to you or your recipient.